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#Lansweeper alternative full
#Lansweeper alternative software
#Lansweeper alternative free

Some users also feel that the product should integrate with more customer support systems.įreshservice is available in four pricing plans: Blossom, Garden, Estate, and Forest. Users like the reporting and dashboard features as they provide an overall picture of agents and tickets. Some users say they are not always able to locate assets using keywords in the search functionality. They are also able to quickly learn its features. Pros *Ĭapterra reviewers find the product easy to set up and deploy. Key features include incident tracking, knowledge base management, SLA management, reporting, contract management, and audit log.įreshservice’s unique selling point is that it lets you create ticket assignment rules in a visual workflow, and view the workload at each stage. Freshservice: IT service management (ITSM) and service desk solutionįreshservice is a cloud-based IT help desk solution for businesses of all sizes.

High functionality rating: The products should have a minimum functionality rating of 4.2 out of 5 on Capterra.īased on our analysis, the following are the best alternatives of Spiceworks (listed alphabetically).ġ.

High recommendation rating: The product should have a minimum average recommendation rating of 4 out of 5 on Capterra.

A minimum of 20 user reviews on Capterra, published in the past two years: This ensures there are a sufficient number of reviews to analyze the pros and cons of the products.

Small business-specific pricing: The product must offer at least one pricing plan tailored to small and midsize business (SMB) needs.

Core Spiceworks features: The product must offer core Spiceworks features: ticketing, workflow management, incident tracking, and reporting.Comparable pricing: To address the ROI aspect, each alternative has a starting price of less than $20 per agent, per month.Selection criteriaīelow is the criteria that we used to identify the Spiceworks alternatives:

#Lansweeper alternative full

See the full list of Spiceworks alternatives here. This article looks at four highly rated Spiceworks alternatives.

#Lansweeper alternative software

We’ve analyzed about 190 different help desk software solutions to provide you with the best Spiceworks alternatives for your business.

If you have to eventually switch to another product because Spiceworks doesn’t fit your business needs or lacks particular features, you’ve wasted time and effort, thereby costing your business in terms of hours worked on deployment and training.

For instance, Spiceworks doesn’t offer SLA tracking and live chat, and therefore will not be useful for businesses that need these features.

There are other products with advanced functionalities that may better align with your business needs.

And since there’s no paid version of the product, there’s no way to get rid of them.

Spiceworks makes money from ads, but those ads can be obstructive for some business users.

In fact, it can even prove more expensive than some paid products.

#Lansweeper alternative free

Capterra reviewers have rated the software highly-it’s free and has free customer support, and it’s packed with essential help desk features such as ticketing, email support management, and knowledge base management.īut despite these advantages, Spiceworks may not be the best product for your IT help desk needs. When it comes to managing your IT help desk, Spiceworks can be an amazing product. Spiceworks isn’t the only option-check out these 4 products to fulfill your service desk needs.